Consumer Complaint Detail
MERCEDES BENZ / E CLASS / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003242255 | Incident Date: Oct, 19 2003 |
| Consumer's City: KENSINGTON | Consumer's State: MD |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: E CLASS | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 28 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I am a mercedes benz technician of 20 years experience and have become aware of an outrageously dangerous situation that needs immediate investigation. on certain models of mercedes benz "210" bodies the support that holds the upper portion of the coil spring in place is rusting off of the frame. if it breaks all of the way the entire front suspension will collapse. it is only happening to the right from and not the left belief is an improper weld or defective metal in the mount itself. my understanding is that it effects 96-98 cars so far. the dealers are not covering this under warranty. you can confirm how many cars are being affected by simply asking mercedes how many of the right side supports they have sold in the last 18 months as opposed to the left side. my guess is that it will be better than a 100 to 1 ratio only time a part like this should ever need replacement is accident damage. they are telling customers that they must have hit a pothole and so you will most likely not get many consumer complaints do not know what it takes to trigger an investigation but i hope that my years of exclusive mb experience will carry at least some weight to consider the complaint as worth a phone call to mercedes about the number of mounts they have sold.i am happy to talk to you but need to be protected from repercussions from mercedes for obvious reasons. if you need an actual car let me know and i will supply you with that info rmation. *ak |