Consumer Complaint Detail

DODGE / RAM / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003243123 Incident Date: Sep, 29 2003
Consumer's City: MADISON HEIGHTS Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B7HF16Y7VJ Date added to File: May, 25 2021
Date Complaint Received: Nov, 18 2003 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jan, 29 1998
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving at 35-45 mph vehicle suddenly stopped accelerating. the vehicle felt as if it was in neutral. transmission burned fluid, causing it to fail. a mechanic ant the transmission repair shop indicated that this was due to the coolant not circulating through the transmission when vehicle was idling in the park gear. transmission needed to be rebuilt.*ak consumer was told by two different mechanics that rear wheel drive chrysler vehicles if in park with the engine running, coolant doesn't circulate to the transmission. consumer phoned chrysler customer service and they advised her to contact nhtsa for a possible recall. consumer learned of the trans coolant connect recall. then she recalled that part being replaced prior to the failure. the fluid was checked before the vehicle was towed, and it was thick and brown as a result of being burnt. the consumer feels a fair resolution would be for chrysler to reimburse her at least half the cost of the transmission repairs. *ph *nlm