Consumer Complaint Detail
VOLKSWAGEN / JETTA / 1989
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003244042 | Incident Date: Oct, 31 2003 |
| Consumer's City: WASHINGTON | Consumer's State: DC |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 1989 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWPA01G4KW | Date added to File: May, 25 2021 |
| Date Complaint Received: Nov, 01 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 29 1989 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 1989 volkswagen jetta, vin wvw pa01g4kw724572. i had a leak of my heater core (per a non-vw mechanic). the nhtsa website reports that there was a recall of 1989 jet's for their heater core. i contacted wes greenway's alexandria volkswagen to have the work done. i did so through an online arrangement with the company, in which i described the problem. when i arrived at the site, mr. tony huynh, in the service department, told me that there was no recall involving heater cores for 1989 jet's. when i told him that i had seen that there was one, through a website, he checked my vin on his computer and told me there was no "open recall" on my specific car. i went to my office and found the nhtsa notice and called mr. huynh, so that i could let him know that i found the recall on an official site, not something unofficial as he had suggested when i was at the dealership (at which point i could not recall the web source for my information). he continued to deny there was a recall. in both instances, he suggested that i contact volkswagen of america, and he gave me an 800-number to call. (incidentally, when i was at the vw dealer, mr. huynh said i should have called for an appointment rather than using the website. i suggested to mr. huynh that the website should say that people should call if they have anything other than a very simple problem. he said the website instructed people to call if they had complex problems. i went back to the greenway vw website and found no such instruction and have printed out the relevant webpages.) thanks for any assistance with this issue. *la |