Consumer Complaint Detail

MERCURY / COUGAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003246035 Incident Date: Jun, 11 2003
Consumer's City: SARASOTA Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Visibility:sun/moon roof assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZWFT61L4X5 Date added to File: May, 25 2021
Date Complaint Received: Nov, 11 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 30 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Sunroof opens when switch is pushed. then when switch is pushed the sunroof will not close. you can hear the motor trying to work to close the sunroof but it just never happens. after waitng a few hours to a couple of days and then try to close the sunroof by pushing the switch, the sunroof will close. the dealership said that the entire motor needed to be replaced which doesn't make sense becasue if the motor works to open the sunroof, then it should work to close the sunroof.