| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003246758 | Incident Date: Nov, 08 2003 |
| Consumer's City: HERNDON | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: ESCAPE | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Vehicle speed control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMCU94113K | Date added to File: May, 25 2021 |
| Date Complaint Received: Nov, 21 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 30 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: When driving our 2003 ford escape, the car's engine speed would suddenly jump from 1,500 rpms to as high as 4,000+ rpms while braking. same deal while trying to coast to a stop - the pedal seemed to be stuck in position and engine rpms would not decrease. the car was nursed to the closest town and taken to a ford dealership first thing in the morning. the shop foreman did an on-the-spot diagnosis without taking a real look under the hood stating that the problem was most likely due to the accelerator cable binding. there was additional damage to the car's brakes. we asked for an appraisal of the brakes, and four individual ford personnel (one shop foreman, one dealer service department manager, and two separate ford customer service personnel) stated the damage sustained was unnecessary wear directly caused by a defective accelerator cable. however, none of the people associated with ford were willing to replace the damaged brakes under warranty. the final person we spoke with went so far as to put the responsibility on the shoulders of the dealership that sold us the car. the analogy given was that all ford dealerships are completely independent, and that any problems with a ford vehicle is the direct responsibility of the selling dealership. unfortunately this incident happened when we were relocating from the east coast to alaska. it has been our experience that ford cares not at all about the people who spend tens of thousands of dollars on their products - people who rightly expect a safe and dependable vehicle. ford's chief concern is lining their pockets with money, and not with the safety of the customer, their family, and the other people on the road. *la |
