Consumer Complaint Detail

CADILLAC / DEVILLE / 2000

Recalls
0 Injured
Investigations
12 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003247040 Incident Date: Nov, 24 2003
Consumer's City: OWENSBORO Consumer's State: KY
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: DEVILLE Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KD54Y3YU Date added to File: May, 25 2021
Date Complaint Received: Nov, 25 2003 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Dec, 30 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2000 cadillac deville north star with 50 thousand miles....uses oil and has since 30 thousand miles... cates motor company of madisonville, kentucky says that using oil is normal for the north star engine. using oil is not normal! i have never owned anything but cadillacs and they didn't use oil until 100+thousand miles. my 88 cadillac sedan deville-gold executive has 203,000 miles and uses a quart every 3,000 miles! a 2000 cadillac deville with a north star engine should not be using oil... using oil is not normal. why is cates motor company of madisonville, ky. telling me it is normal? why aren't they prepared to fix the problem of using oil in a $50,000.00 c-a-d-i-l-l-a-c owned by a life time patriot? my cadillac's id # [xxx]. i have called cadillac... left message with automated service... no response. i have e-mailed cadillac with no response. i have repeatedly ask cates motor company to have a cadillac representative contact me... no response. want to speak with a real live cadillac representative. [xxx] *la information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr