Consumer Complaint Detail
PONTIAC / BONNEVILLE / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003248568 | Incident Date: Nov, 18 2003 |
| Consumer's City: LEVITTOWN | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: BONNEVILLE | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Steering |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2HZ541114 | Date added to File: May, 25 2021 |
| Date Complaint Received: Nov, 29 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 08 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Car has a grinding feeling when turning wheel.most noticeable when making left turns.also has clunking sounds as driving along felt thru steering wheel.problem first noticed when vehicle had approx 5,000 mi. /at 19,000 miles problem still exists.dealer has in past 2 years replaced hoses,rack & pinion ass'y,pump "o" rings,and steering column shaft twice.all done before first 24 months with less than 18,000 miles on veh./pontiac cust satisfaction convinced me to let them repair car once more back in february 2003.problem still present. just brought car back to dealer again on nov 2003. problem still there. twice dealer claimed defect could not be duplicated,yet, after some complaining to do a road test with me in the car, the defect was confirmed by both technicians and the service dept general manager. car is a lease. i offered twice in past to be allowed to terminate lease without any penalty fees and no further action on my part would be pursued (lemon law filing). pontiac customer satisfaction dep't. and the dealer would not agree. twice -after repairs -the steering wheel was put back incorrectly(crooked).currently steering wheel is still in crooked position and grinding/clunking still present.dealer offered on nov.19,2003 to let me walk away from lease if i start a new lease on a new 2003 car.(he" doesnt have any 2004 models to offer me "-he says) anyhow that offer is available to any consumer,there was no attempt by gm/pontiac/or dealer to satisfy me. there are several hundred complaints regarding steering defect from 2000-2002 that i have seen posted so far. i'm sure thousands exist .i believe pontiac should have a recall for this vehicle and this problem.they don't.*ak |