Consumer Complaint Detail

HONDA / PILOT / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003248580 Incident Date: Sep, 30 2003
Consumer's City: LAKE CITY Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Honda (American Honda Motor Co.)
Model Name: PILOT Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Suspension:rear
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Nov, 29 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife and i both own 2003 honda pilot's. both vehicles have a thumping noise that seem to come from the right rear wheel area when driving over small or larger bumps.i have contacted the honda customer service department and was told they have no information on this problem, that it maybe generic. i have talked to my dealer (wade raulserson, gainesville, fl) service department and have been told the same thing. no information, it may be generic. i have corresponded over the internet with numerous other pilot owners that have the same complaint. several have done considerable research on their own and the best diagnosis seems to be a design problem with the right rear shock mount. you have a complaint(#10023250) detailing a failure on the right rear of the vehicle. the vehicle rolled over resulting in injuries to the driver and extensive damage to the vehicle. this make me wonder if there is an inherent design fault with the rear suspension on the pilot that could ultimately result in a catastrophic failure that may cause major injury or death.*ak