| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003248960 | Incident Date: Nov, 24 2003 |
| Consumer's City: HENDERSON | Consumer's State: NV |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: CORVETTE | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:column |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G1YY22G6Y5 | Date added to File: May, 25 2021 |
| Date Complaint Received: Dec, 03 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 15 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Steering column lock on my 2000 chevrolet corvette coupe. i bought the car in august 2003 from a local dealer. on tuesday 11/25/03 my car's steering wheel would not unlock after i inserted the key into the ignition. the car started but the steering wheel could not be moved in either direction. since i could not steer the car i had it towed about 5 miles to henderson chevrolet. they said i had two choices. 1) for $498 i could have the problem repaired but the replaced parts could fail causing the problem to occur again, or 2) for $595 the dealer would install a mechanism that would render the steering column lock inoperable. i opted for option 2. on wednesday 11/26/03, after i picked up my car from henderson chevrolet, i called customer service at gm and explained my problem. gm said they would contact gm's service manager for my area and call me back. on tuesday 12/2/03 gm called me. i told gm i had to pay $595 to get my car "repaired." the lady at gm said she would call gm's area service manager again and then contact me on friday 12/5/03. i have my doubts, but even if gm agrees to reimburse me for the $595 repair bill plus the $32 rental car cost, the point is that there's a defect in the car and gm seems unable/unwilling to fix it properly. your web site shows a tsb for this problem and i think there was a limited recall done by gm. henderson chevrolet put my car's vin in their computer but they said my car did not meet the recall criteria to be repaired at no charge. it makes no sense to have to pay any money, let alone $595, to disable my car's theft deterrent system. i would like gm/chevrolet to fix my car, at no charge, so that the steering column lock works properly without having to worry about a future failure that makes steering impossible. gm and their dealers are well aware of this problem and have been for quite some time, but the problem still exists. they must be too busy profiting from customers who have to pay to disable a security feature. *nlm |
