| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003250774 | Incident Date: Nov, 19 2003 |
| Consumer's City: MEMPHIS | Consumer's State: TN |
| Vehicle Transmission Type: MAN | Manufacturers Name: Nissan North America, Inc. |
| Model Name: 350Z | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Dec, 15 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 12 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I recently (9-13-03) purchase a 2003 nissan 350z track edition with 2500 miles. i purchased it at dobbs nissan in memphis, tn 38115. in purchasing the vehicle i notice a little road noise that i though was normal coming from a car with 18" wheels. it did not appear to be a problem at first. after my first service visit at dobbs nissan i notice the noise getting louder, i address this problem with tj (service advisor at jim keras nissan 2110 covington pike, memphis, tn 38128) along with a list of other problems. tj diagnose the noise and suggested that i rotate the tires, he also indicated that the tires are scheduled to be rotated at or around 5,000 miles. my response was that the car was making the noise when i first purchase the vehicle and that it progressivly got worse. after coming to a dead end at jim keras nissan about replacing the tires under warranty i pursued to contacting nissan usa refering to the entire service ticket, but specifically the tires. i was refered to firestone in which refered me to a local dealer (firestone 4035 austin-peay hwy, memphis, tn 38128). i was scheduled to bring my car in that evening. i meet with jesse ( store manager), he evaluated all four tires and inform me that the front tires were not defective but had uneven wear, possibly due to misalingment or worn suspension components. jesse also inform me that he didn't think it was the tires but, he was willing to absord 50% of the cost of replacing the tires per firestone's approval. he made a call to nissan usa (rep. alex morgan) to get them to ok the other 50%. nissan declined that resolution. they (nissan usa & firestone) are using the consumer to slove issues that should be handled by their companies. i was given the run-around from both nissan and firestone. giving the nature of all complaints, i wonder when will nissan accept the responsibility of repairing or replacing whats wrong? i hope not when someone is hurt or killed!*ak |
