Consumer Complaint Detail

SATURN / SATURN / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003256397 Incident Date: Jan, 25 2003
Consumer's City: SAN ANTONIO Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SATURN Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Electrical system:horn
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8AL52F33Z Date added to File: May, 25 2021
Date Complaint Received: Jan, 26 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 04 1999
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have a 2003 saturn ion. the horn is very hard to operate. when it is activated it makes a very acceptable loud noise. but it is not easy to find the location on the wheel where it will function nor is it easy to activate. i am afraid that when it is needed in an emergency, i will not be able to activate it. when i asked my dealer to adjust it, he said , the horn was in a completely sealed unit with no adjustments. when i told him this was unsafe. his response was, there is nothing i can do at this level. i called saturns corporate office and spoke to both a representative and her supervisor. i was told the horn was functioning as designed and they would do nothing further at this time,  when i asked how many other people were experiencing this problem, i was told, we do not have those statistics available. before i bought the saturn ion, i was driving a mercury topaz. i had no difficulty with the horn. i occasionally drive my husbands toyota corolla. again no problem. earlier we owned a variety of chevrolet products and i have never experienced difficulty in getting a horn to sound when i needed one. again, i think an emergency signal which is difficult to generate is an accident waiting to happen. *jb