Consumer Complaint Detail

GOODYEAR / EAGLE LS / 9999

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Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003257966 Incident Date: Dec, 17 2003
Consumer's City: EAST BRUNSWICK Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Goodyear Tire & Rubber Company
Model Name: EAGLE LS Model Year: 9999
Vehicle Involved in a Crash: No Component's Description: Tires:tread/belt
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G4CW52K8W4 Date added to File: May, 25 2021
Date Complaint Received: Feb, 01 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have a 1998 buick park ave. purchased at my dealership: brunswick buick pontiac, 1120 route 18 north, east brunswick nj, 08816, phone# 732-651-4110, mr. jose pascual (service advisor), with original goodyear eagle ls tires serial numbers: 0606, 0610, 0615, 0623 on the vehicle. at approx. 41593 miles, my right front tire went flat in my driveway. i brought the car to the above dealership and was told that a gash approx. 5" long on the 'interior caused by a displacement of the tires steel belt, and upon further inspection by the service rep., i was told that the other three tires were on the verge of a similar failure. had the failure not happened in my driveway but on the highway i might not be writing this. i contacted a mr. tom d. at goodyear (732-821-4700) reference # 671401, and was told to bring all four tires to a goodyear dealer which i did and was told the deterioration was due to normal wear and tear, but i told goodyear that no-one would buy these tires with the knowledge that the belts would come apart at approx. 40000 miles. i conveyed their comments to the dealership who did not agree with this conclusion and is holding the four tires for a g.m. representative to inspect the tires. it was necessary for me to replace the tires prematurely at my expense as i had more normal use of the existing tire rubber. i am seeking: 1- reimbursement for the cost $409.53 of the tire replacements from goodyear, and 2- to apprise your agency of this condition as recommended by a buick g.m. customer service representative ms. kellly bristol, phone # 866-952-4368, x58036, service request # 1-172024374, so that any other persons having similar tires can have them examined for possible defects. *jb