Consumer Complaint Detail

BUICK / CENTURY / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003263199 Incident Date: Dec, 03 2003
Consumer's City: SARASOTA Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: CENTURY Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Visibility:power window devices and controls
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2G4WS52M0W1 Date added to File: May, 25 2021
Date Complaint Received: Mar, 04 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 17 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 1998 buick century custom - the electric rear window stopped working and dropped open and won't close. an examination of the window revealed that the harness is made up of two steel cables attached together by a small piece of plastic. surprise, the plastic broke! in december 2003, the same year that the back window broke, the driver's side window broke and it is the exact same piece that broke in the back window. only this time it broke while my daughter was in the center lane of i-75 and we're fortune that she wasn't in a serious accident. the falling of the window at high speed created a scary distraction that narrowly missed causing a potentional bad accident. it have been told to me by a body shop as well as a buick saleman that this is a common defect. it is not only dangerous but conveniently costly to repair. they don't make the plactic connector, which would be very easy to install, but only sell the entire harness for $375 + tax. i have writen and spoke with gm in detroit. they have offered me an additional $1500 towards a new car or they will pay 50% of repairing the window. this sounds to me like they are very well aware of the problem but it is going to take your organization to insist upon a total recall.*ak