Consumer Complaint Detail
PONTIAC / GRAND PRIX / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003270271 | Incident Date: Sep, 14 2003 |
| Consumer's City: MARTINSBURG | Consumer's State: WV |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: GRAND PRIX | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2WP52K4XF | Date added to File: May, 25 2021 |
| Date Complaint Received: Apr, 12 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 21 2000 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In september 2003, intake plenium failed causing vehicle not to run; there is no preventative maintenance to keep this situation from happening; i was informed that since a pontiac dealership did not inspect/repair the damage they would not be able to assist in this situation even though during my initial telelphone conversation with pontiac they could not even give me any idea of the potential for this to be covered; (fyi the mechanic who did the repairs is ace certified) the dealership has indicated they are keeping these parts in stock because they are doing about 5 of these types of repairs per week (that's one dealership in one county in one state) when an appeal letter was sent to pontiac, it was routed to the same customer service representative who all but stated there was nothing going to be done; i was informed that i should expect problems with my vehicle because it has what some consider high mileage; most recently on april 7, 2004 i was driving on the interstate, my engine blew up--the vehicle has 82k miles if pontiac vehicles are only good for 70k miles, pontiac should disclose this fact so that i can make an informed decision before i purchase if the intake plenium assembly is being kept in stock at a dealership, there is a true issue. dealerships generally only keep parts that are going to be used regularly normally dealerships do not want to keep the higher priced/not so commonly used parts in stock simply because they don't want expensive overhead nor have a large are for storing unused parts. this tells me this is a common problem which needs immediate attention. is gm doing this for the sole purpose of getting people to buy parts or even a new vehicle from them? if the dealership and even pontiac won't say they are going to pay for the repairs and know there is an issue that should be investigated, it seems that gm/pontia are knowingly keeping information from consumers which could potentially be deadly. |