| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003275054 | Incident Date: Mar, 14 2003 |
| Consumer's City: CRYSTAL SPRINGS | Consumer's State: MS |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: PILOT | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2HKYF18733H | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 14 2004 | Complaint Type: CAG |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The problem has been traced to the upper shock mounts. their design causes a rattle on small to moderate road irregularities. i was forced to make a personal modification to the mount as honda would not acknowledge the problem. others (national web site) have experienced the same symptoms, but honda says this is charastic of vehicle. i have been a major supporter of honda in purchases and their customer service is incredibily insensitive. my next purchase may be a vw or volvo. since i modified the bracket, the sound is not the issue. the value honda has placed on my business is. i can document all efforts to resolve the issue, however honda does not want to admit there is a problem. surely i can not be the only one to have this issue with honda as i have remained professional at all times. i will not let the issue die. there should be reasonable expectations that support should go along with product loyalty. bill price |
