| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003275347 | Incident Date: Aug, 14 2003 |
| Consumer's City: WATERFORD | Consumer's State: MI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: RAM | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Power train |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3B7HC13Z91M | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 14 2004 | Complaint Type: CAG |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The transmission is not shifting properly. went to my mechanic after the check engine light came on. electronic testing indicated two problems: (1) tune up was needed; (2) sensors in transmission indicated problem. when i bought the truck at anderson dodge in bloomfield hills, michigan, i was not informed of the 7-year/70,000 mile warranty on the power train. i found this out only after contacting the chrysler (dodge) web site that i had the 7/70,000 warranty. this was to late as i had already taken the truck to multistate transmission in waterford, michigan (on m-59)((huron street)). the dealership only informed me that i had a 3 year/36 month or 36,000 mile warranty (bumper to bumper) warranty on the vehicle, whichever came first. much to my surprise, when trying to contact chrysler (dodge) on the computer, did i find out that i actually had the 7/70000 warranty. it was to late to take it to a dealership as multistate transmission on m-59 (huron street) in waterford, michigan already had the truck and dropped the trans for repairs. results; rebuild the trans due to torque converter and sensors. problem was that there was a seal inside the transmission that was defective according to multistate. i have also had conversations via the internet with chris, sr. customer service representative and he was not very helpful. he even asked for my phone number(s) where i could be contacted and he has not contacted me as of this writing. i continue to try to contact him but he fails to return an answer for the messages that i have sent him. i have the copies of all conversations via the internet and can send to you if so needed. i even had a union secretary friend of mine who stated that the customer service reps were members of the union, which she is a secretary to see if she could help. she informed me that if i had taken the truck to a chrysler (dodge) dealership, that they would have possibly paid for half of the repairs. |
