Consumer Complaint Detail

TOYOTA / COROLLA / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003276205 Incident Date: Jan, 14 2003
Consumer's City: RALEIGH Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: COROLLA Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Power train
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2T1BR38EX3C Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife purchased a 2003 toyota corolla. she purchased it because of its implied economy. but despite the owner's manual claims that the car can use 87 octane or higher, such is not the case. in two words, rotten eggs. in two other words, hydrogen sulfide. as we decelerate to a stop light or sign, if the windows are open, or the ventilation system is set to intake outside air, the odor of rotten eggs is overpowering. (note that if the airflow pattern control is turned to either partial or total windshield defrost, the control will automatically enforce fresh, outside air intake.) when i took it to the dealer, the service manager didn't bat an eyelash. just opened a drawer and pulled out a sheet of paper which states that tmc assumes no responsibility for the problem, and will do nothing to remedy it. the paper further suggests that i should change brands of gasoline (we had already tried that) or change to a higher grade of gasoline. the dealer refused to write up the problem on a report. i can attest, the rotten egg odor doesn't abate if 87 octane fuel is used - even amoco which purports to be better than the rest. searching these topics via google, i found a discussion suggesting that the cause was/is a catalytic converter running too hot - probably due to its proximity to the exhaust manifold. sure enough, this vehicle has the first catalytic converter (there are two, in tandem) is coupled directly to the exhaust manifold. further, there is no room to move the unit back, and, since the entire exhaust system is welded, any modifications to it would probably negate my warranty. my '88 corolla uses the same 87 octane fuels, from the same brands (that we've tried on the '03 corolla) and does not have this problem. consumers deserve a better product than this. my son's '02 honda civic doesn't seem to have this problem. why should we - and our fellow road users behind us and to the sides of us - be forced to tolerate this deplorable stench?