Consumer Complaint Detail

VOLKSWAGEN / JETTA / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003276652 Incident Date: Jun, 14 2003
Consumer's City: LANCASTER Consumer's State: CA
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: JETTA Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3VWRF81HXWM Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 98 jetta tdi engine blew approximately 11,000 past its warranty. this would be the equivent of 5 months driving at the rates i drive per year. the dealership (av nissan/vw) told me they couldn't find what caused it and that it would require a replacement engine. the dealership told vw of america, a different story then either had been related to me (that the car had been driven with warninglights on & with damage). unfortunately when talking to vw of a. they related the story back to a non-existent employee of the dealership. i paid for the troubleshooting and towed the vehicle to a local service center (ted's service and repair) that specializes in german vehicles. he noted that the valve seat dropped into the cylinder, which caused the valve to break in the cylinder doing massive damage to the engine. he noted that when seats drop they are typically due to manufacturer defect. vw refused to cover any damages due to the recently expired warranty. help!