Consumer Complaint Detail

JAGUAR / XJ8 / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003276705 Incident Date: Jun, 14 2003
Consumer's City: YORBA LINDA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Jaguar Cars, Ltd.
Model Name: XJ8 Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: SAJKX6244WC Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The car has experienced a major safety problem that is characterized by the engine stopping while driving. according to the dealership where the car was repaired, the problem is due to the throttle plate closing for a self-cleaning mode during normal driving operation, this causes the engine to shut-off from lack of air. i believe this to be a major safety issue because the car engine stops when driving the car. i have taken the car (jaguar xj8 vanden plas) into the dealer (bauer jaguar- santa ana, ca) to fix the problem on 3 different occasions. the repairs were made under factory warranty on all occasions. the first time i took it in the mileage was 39,860 (feb 28, 2002) - the second time mileage was 44,898 (dec 3, 2002) and the last time it was 46,746 (march 24, 2003). the service writers at the dealership were aware of the problem and have seen it on several other vehicles. the dealership (bauer jaguar) instituted a fix (see below) which is not factory approved that appears to have solved the problem. my concern is this could cause accidents and possible deaths to other owners who have experienced the same problem because they haven't had the "fix" performed on their cars. the problem as the service writer explained to me, is due to the throttle body going into a "self cleaning" mode while the car is operating. this "self cleaning" mode means the throttle plate closes which shuts-off air to the engine, causing engine shutdown. the "fix" is to install a stop on the throttle plate so that the plate cannot completely close.