Consumer Complaint Detail
PONTIAC / GRAND PRIX / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003276957 | Incident Date: Jul, 14 2003 |
| Consumer's City: GRAND PRAIRIE | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: GRAND PRIX | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2WK52J01F | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 14 2004 | Complaint Type: CAG |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I was smelling gas fumes and took the car to a local repair shop and was told i needed to fix it immediately and was advised not to drive it all. the fuel pressure regulator had to be replaced at the cost of $200. i was told that they checked the intake manifold and it was leaking coolant and needed to be repaired soon as well. i contacted pontiac and filed a claim for some assistance since i was told this would cost approximately $700. the mechanic told me that this was a common problem with these cars but usually he did not see this problem at such an early mileage. he told me it happened more when these vehicles had about 60000 to 80000 miles. i bought the car as a certified vehicle with a warranty to 39000 miles. since i barely had passed the warrant miles i called the dealership i purchased the car from. i was told that they could not do the warranty work for me since they were a chevrolet dealership and for me to contact pontiac. i called and asked for assistance on a goodwill warranty or secret warranty. they told me to take it to a pontiac dealership and get it checked. i did at the cost of $37.00 and called them back to confirm what the first mechanic diagnosed. the service manager quoted me up to $900. i asked if they could help me with any assistance. i called several times to pontiac and was told i needed to talk to the customer service advisor i had filed the complaint with. i was unable to talk to her directly and left a voice mail and was told she would get back with me within 24 hours. i have stayed home all day for 2 days waiting and still have not heard from her. i talked to the service manager at buz post in arlington tx and he said he could give me a 10% discount on the parts and would discount it to $600. the additional cost of the $900 was other maintenance items. this is still a heavy burden for me to have to pay. the service manager told me that this was not uncommon to happen at this amount of miles. |