Consumer Complaint Detail

DODGE / RAM VAN / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003277015 Incident Date: Jul, 14 2003
Consumer's City: NEW SMYRNA BEACH Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM VAN Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Power train
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2B6KB31Y3TK Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We submitted a letter to chrysler asking for a "goodwill repair refund" and had a phone call from the customer service center, al williams, stating that the three (3)year warranty had expired. we had explained that our leisure travel van with a dodge v8 360 engine only on 31,365 on the transmission. he said it did not matter. the chrysler dealership that replace the transmission with a rebuilt transmission from chrysler stated that he had never seen a transmission "chewed up" like ours. we have made several phone calls to chrysler asking for a letter stating exactly why they were denying our request for a "goodwill repair refund". we have had no calls returned and can not reach their customer number because it is always busy. on line "ask" questions never respond to a question.