Consumer Complaint Detail

MERCURY / VILLAGER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003277079 Incident Date: Jul, 14 2003
Consumer's City: WILLINGBORO Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: VILLAGER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Air bags
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4M2DV1112VD Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I went to the mercury dealership today for a front wheel alignment today on my 1997 villager. i was informed that this vehicle requires a four wheel alignment, due to the front wheel drive. i was informed also that in order for the dealer to get the alignment in specs, rear shims would need to be installed in the rear two wheels of the vehicle. i was also informed that these shims are not installed when the vehicle is built, but are required in almost all cases once the vehicle is out on the road and has been subjected to normal wear and tear. the price tag? a hefty $347 plus tax! i had to decline the repair, i think it is pathetic for ford to cut costs in this manner, always passing up quality in the interest of saving a buck! the moral of this story is i paid 80.00 dollars today for a front end alignment and nothing has changed! i think ford/mercury should be called on the carpet and required to install this part on all villagers. this in my opinion should have been done in the first place!