| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003277685 | Incident Date: Aug, 14 2003 |
| Consumer's City: PUTNAM VALLEY | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: COROLLA | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:exhaust system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2T1BR12E02C | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 14 2004 | Complaint Type: CAG |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I am writing regarding an issue with my 2002 toyota corolla. i recently had to replace an emissions control device in my car, a charcoal canister due to it being clogged. i am concerned that this may be a wide-spread problem because on the day that i had my car repaired, i met another person at the toyota service station with the same issue and who also had a 2002 toyota corolla. however, fortunately for her she was still under warranty so she did not have to pay for the repair. the warranty for this part is 3 years or 36,000 miles. unfortunately for me, i was at the 38,000 mark on mileage and so i was out of warranty. before i had the car fixed, i contacted toyota customer assistance center at 800-331-4331 (reference #: 200309021930) and after a bit of back and forth, they informed me that they would good will the part to me since i was right out of warranty, but i would have to pay for the labor. as a side to this story, toyota north in mt. kisco (where i purchased my car) labor fee to replace this part is a $90 diagnostic fee plus 1.5 hours labor adding to a total of about $225. after shopping around, i found that toyota city in mamaroneck (located within the same county as toyota north) labor fee for the same job is $90 total. obviously, i opted to go to toyota city to have the part replaced. my concern is how many clogged charcoal canisters had to be replaced in the 2002 model of a toyota corolla. i did contact the u. s. department of transportation, national highway traffic safety administration and filed a report regarding the failure on this part and hope that others would do the same. overall, i don't think people are aware that they can file a report on this type of vehicle part, as they do not think it is related to a safety concern. i would like to get the message out to all toyota owners that it is very important to file a report on any auto part that fails regardless of the fact that it is covered under the manufacturer's warranty. |
