Consumer Complaint Detail

MERCURY / MYSTIQUE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003278104 Incident Date: Nov, 14 2003
Consumer's City: LAKEVIEW Consumer's State: AR
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MYSTIQUE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM6535WK Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Complaints: 1.didn't receive recall notice (01s23) until 2 yrs after it was issued. 2.never received notice of a "service campaign" (01i013000) to replace springs if found to be corroded or break. 3.recall did not address issue of recall or problem.(corrisive,rusted springs).recall did instruct dealer/repairer to install spring brackets (completed satisfactorly). comparison: batteries dead in flashlight,owner replaces bulb. the springs were causing the problem. 4.vehicle now has loud thumps that weren't there before the "spring brackets" were installed. 5.regional recalls. notes: car has been inspected by a cerified mechanic and found not to have defective cv joints or wheel bearings, no under carriage parts loose. car is scheduled for inspection by a ford dealership on 11/07/03. car previously operated in new england state (3 yrs).