Consumer Complaint Detail

FORD / EXPLORER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003278416 Incident Date: Feb, 14 2003
Consumer's City: Consumer's State: UN
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU24E7VU Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The vehicle in question is a 1997 ford explorer with 38643km. the a/c heater unit was blowing out only cool air. does not help when you get -30c weather and you try to defrost your windshield with cold air. yes it is out of the 3 year warranty period but certainly not the 60000km. i do not understand how a vehicle with less than 40000km can have such a problem ? ford's answer is as follows: cause: diagnosed-temp blend door is broke. correction: replaced interior heater case. ford refuses to pay any portion because it is out of warranty. other websites with same problem listed: http://www.mightyautoparts.com/data/otl1200.pdf http://www.carsurvey.org/viewcomments_review_16717.html http://www.epinions.com/content_66590314116