Consumer Complaint Detail

KIA / OPTIMA / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003283111 Incident Date: Feb, 15 2003
Consumer's City: HAYWARD Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Kia Motors America
Model Name: OPTIMA Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: KNAGD126525 Date added to File: May, 25 2021
Date Complaint Received: Jun, 06 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 09 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I bought a used kia optima 2002 in january of 2003. it had about 23000 miles on it. we took a trip to lake tahoe in feb.2003 and on the ride home every time i braked comming down the mountain the car would jerk and shake violently. when we got home i took the car into the dealer and they repaired it for me after i pleaded and argued with them. less than 8 months later the same poblem started happening again so i took my in and they automaticaly placed the blame on me. they told me that i must be driving my car way to hard and don't know how to properly apply the brakes. that came from the service department manager. they then told me that thay are not reasponsible for repaires that are caused by bad driving. we'll here it is less than four months later and i'm about to pay another $700 for a problem that is not my fault and my brakes are the worst yet. oh and by the way the last time that i had my car fixed they refused to show me the parts that they took off my car. said that it is unusual to show the parts to the owner. i find that strange. someone needs to refresh them on the laws. when i purchased my car i also purchased a 5 yr bumper to bumper warrenty which is good until 82000 miles and my car know has 47000 and about to go through its third complete brake job. *ak