Consumer Complaint Detail

FORD / CONTOUR / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003285166 Incident Date: May, 20 2003
Consumer's City: HUNTINGTON Consumer's State: WV
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Electrical system:alternator/generator/regulator
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP66L1YK Date added to File: May, 25 2021
Date Complaint Received: Jun, 20 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 25 2000
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Y fuel pump failed on may 21, 2003. car towed to a dealership (mileage 41,711). manufacturer would not cover under warranty, total cost to consumer for repair: $463.80. dealership that completed repairs advised that fuel filter also had to be replaced or warranty on new fuel pump would be voided. this was the second fuel pump to fail. original fuel pump failed on june 6, 2001 (mileage:8,884). manufacturer covered under warranty. dealership did not install new fuel filter. march 28, 2003 alternator failed (mileage: 38,307). manufacturer would not cover under warranty. cost to consumer for repair: $377.36. (on or about january 31, 2003 (mileage 35,290) consumer had vehicle examined due to battery light having come on from time to time. ford tsb 15830 advises that the lighting of the battery lamp may indicate that the vehicle is in fact operating properly. this service bulletin may have lead the ford service department to not consider that there was in fact a more costly problem (i.e. alternator failure).)*ak