Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003287878 | Incident Date: Jul, 28 2003 |
| Consumer's City: NEWMAN | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:power window devices and controls |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2B4GP44G91R | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 08 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 01 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: my 2001 caravans a/c had gone out a little over 1 year after i bought it. i guess it wasn't their problem to report or inform us when we purchased this vehicle that there was an extended warranty through the daimler corp due to a possible a/c problem). on this model minivan the middle windows on the sliding doors do not open and the back windows only open a sliver so my 2 year old son was practically baking the middle seat with no air circulating and no windows to open for ventilation. my letter sent to daimler/chrysler is below and i am very upset about the professionalism and customer satisfaction i have or haven't received as i have sent them two letters, copy of my bill etc. and i have not heard one response from daimler daimler chrysler attention: reimbursement i purchased a 2001 dodge grand caravan in september 2001 it was a used van with 19,000 + miles and some original warranty still remaining. we purchased what we thought and were told to be an additional 75,000 of warranty covering us to 100,000. i havent had the van two years and my a/c compressor has gone out at only 83,000 miles we brought it to a dealer on july 29, 2003 to replace the a/c compressor and to check with our warranty company, which we were then told that our warranty expired at 75,000 miles. i was extremely irritated. i commute 120 miles a day and living without a/c in the summer cannot be done so i had the compressor assembly kit replaced in the tune of $1,094.00 then as an added slap in the face i received your letter on august 5, 2003 stating that you know of the a/c problems the 2001-2003 models are having but you will only pay to fix them if you havent gone over an unknown extended 70,000 miles. i am writing this letter today to ask to be reimbursed for the repair of my air conditioner. i have attached a copy of the work order showing the repair and cost as stated in your letter. sincerely, [xxx] [xxx]. *ak updated 07/25/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c |