Consumer Complaint Detail

FORD / WINDSTAR / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003288219 Incident Date: Jan, 21 2003
Consumer's City: TRENTON Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:cooling system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMDA5143SB Date added to File: May, 25 2021
Date Complaint Received: Jul, 12 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 20 2001
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Took 1995 ford windstar to haldeman ford (this where i purchased the van), because it was overheating, they made the repair which we paid $614.54 and told us that we needed a head gasket, we had an extended warranty for the used vehicle and that was suppose to be included on the warranty, but they told us that because we did not maintenance the car the proper we had to pay for it ourself, and that we had to buy a new engine (not a head gasket like they said at first) and pay out of our pocket $3,000 not including labor. i need to know what steps should we take in order for some one to hear us out. i also have copies of the warranty, receipts for the oil change and the receipt that i had paid for the repair. thank you . *ak