Consumer Complaint Detail

TOYOTA / MATRIX / 2003

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003288448 Incident Date: Sep, 07 2003
Consumer's City: FRANKLIN Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: MATRIX Model Year: 2003
Vehicle Involved in a Crash: Yes Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 2T1KR32E33C Date added to File: May, 25 2021
Date Complaint Received: Jul, 14 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Mar, 23 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I took the matrix in twice shortly after i bought it because the car would unexpectedly lunge forward while at a complete stop. i also complained that the brakes felt "loose" and did not "catch" as they should. i was advised both times by the service manager that they could not duplicate the problem and that nothing abnormal was found with car. while i was beginning to look into "lemon laws", in september of last year i was at a stop light with the brake pedal fully engaged. due to my previous experiences with the car lunging forward, i would keep several feet between me and the car in front of me to avoid an accident. this time the car not only lunged forward, but it was like the accelerator stuck-i had my foot on the brake but could not stop the car after it lunged forward and i hit a car that was in front of me at the light. my car did not stop until i was almost parallel with the other car on the passenger side! i have had the case looked at by toyota, and their legal department has advised that nothing is wrong with the car-their only explanation is that the vehicle operates to "normal" specifications. they have advised that the car will lunge forward while the air conditioner is as when the ac compressor cycles, it increases the engine rpm and the vehicle will move forward. my air conditioner was not on at the time of this accident, however. *la