Consumer Complaint Detail

MERCURY / COUGAR / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003289751 Incident Date: May, 14 2003
Consumer's City: VALRICO Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Visibility:sun/moon roof assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Jul, 18 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 17 2001
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Sun roof broken on my 2000 mercury cougar 1) there was no warning leading up to it breaking. 2) i was opening the sun roof and then a loud "pop" noise and it wouldn't move. ford used plastic rails for the sun roof and they can't support it. they later corrected the newer model cougars with metal rails but they want me to pay almost $1,000 to let them fix it. 3) it is still broken. i payed more for the sun roof in the first place. they should fix it for free. *jb