| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003292699 | Incident Date: Oct, 11 2003 |
| Consumer's City: MIDDLE ISLAND | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: NAVIGATOR | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Structure |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: 5LMFU28R53L | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 31 2004 | Complaint Type: LETR |
| Incident Reported To Police: No | Purchase Date: Aug, 30 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The retractable power running boards on my 2003 lincoln navigator intermittently fail to deploy and/or retract. as a result of the failure to deploy, i fell while exiting the vehicle, hitting my head on the ground, injuring my lower back (lumbar)in two places and fracturing my (thoracic) spine at t-12. i've researched this on line and found several others vehicle owners who have the same problem with the running boards. i'm told that ford has a service bulletin #17249 that describes the malfunction. ford and the dealer have been unable or unwilling to repair my vehicle. i have left it with the dealer for repairs numerous times, twice one of the running boards was stuck in the outer position at the time it was left for repair. i have met with the factory engineer on two occasions. i have made numerous complaints and telphone calls to the lincoln customer servicehotline and met with smithtown lincoln mercury's previous and current service managers. a dangerous condition exists. hopefully you will take an interest and force them to take whatever action is required to correct the malfunction before others also sustain serious injuries. *sc |
