Consumer Complaint Detail

DODGE / CARAVAN / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003293118 Incident Date: Jun, 15 2003
Consumer's City: ASH GROVE Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CARAVAN Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B4GP25382B Date added to File: May, 25 2021
Date Complaint Received: Aug, 12 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 15 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Power steering pump makes a loud whin or growl when turning. this is intermittent and the dealer cannot duplicate. i have driven the vehicle 25 miles to their shop with the sound but by the time they get their tech out to check it, it quits. another mechanic has heard it and suggested it is a pressure resistence valve. the dealer changed the pump approx 15 months ago and it quit for about 3 months then it began again. it has gotten increasingly more often and louder. the dealer says that the manufaturer will not allow another "random" change of the pump under warranty. i have about 4000 miles left on the 36,000 mile warranty.*ak