Consumer Complaint Detail
PONTIAC / GRAND PRIX / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003294746 | Incident Date: Nov, 12 2003 |
| Consumer's City: IOWA CITY | Consumer's State: IA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: GRAND PRIX | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:rack and pinion |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2WP1214VF | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 17 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 01 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In regards to nhtsa campaign #02v286000, gm recall #02049, for a defective rack and pinion unit in my 1997 pontiac grand prix. the recall repair work was performed on 03-06-03 at community pontiac motors of iowa city, iowa (phone # 319-351-1424), after picking up the car from community motors, the steering was pulling to the right and was off center. community motors then performed an alignment on 03-24-03. the steering was better but still pulled to the right some. also, the car was hard to steer at times while making left turns and while the vehicle was stopped while before the recall repair was performed my car's steering was normal. on 11-13-03 community motors determined that the rack and pinion unit was bad and replaced it using an aftermarket napa brand rack and pinion at my expense of $737. currently the car's steering is determined to be faulty again by community motors with the replacement rack and pinion that was installed at the dealership last 11-13-03. i had contacted gm and they had stated they will not cover any repair cost that i incurred on my car's rack and pinion so far as the installation of the napa rack and pinion that was installed by community motors last 11-13-03. so, for a remedy, i would like gm to pay for the installation of the gm replacement rack and pinion used in the recall campaign currently. regards, joe underwood. *jb |