Consumer Complaint Detail

FIRESTONE / FIREHAWK GTX / 9999

W2T2F313603

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004000247 Incident Date: Aug, 02 2004
Consumer's City: GASTONIA Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: FIRESTONE TIRE & RUBBER CO.
Model Name: FIREHAWK GTX Model Year: 9999
Vehicle Involved in a Crash: Yes Component's Description: Air bags
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 1G8AW14F14Z Date added to File: May, 23 2021
Date Complaint Received: Apr, 11 2005 Complaint Type: LETR
Incident Reported To Police: Yes Purchase Date: Jul, 20 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On july 21, 2004, i purchased a new 2004 saturn ion quad coupe and on august 3, 2004, i experienced tread and belt separation on the driver's side front tire. i was traveling approximately 40-45 mph, heard a loud noise and suddenly lost control of the car and discovered i had no brakes either, (the tire had ripped the brake lines). i was only able to stop the vehicle after hitting a road sign. the tire in question, came standard on the vehicle (which had 816 miles on it) and was a firestone firehawk gta 03, (p205/55r16). i suffered a fracture to my right forearm, multiple contusions, approximately $6000 worth of vehicle damage, (not including the immediate depreciation of a brand new vehicle), and ultimately loss of my employment related to no transportation. i called the saturn customer svc. center and they towed the vehicle to the dealership. they kept the vehicle there for more than 30 days, when they had a saturn representative fly down from tn to tell me they have no responsibility, even though not one of the 6 airbags deployed, and that i should contact firestone, however in the meantime i must immediately removed the vehicle from their premises!! i filed an incident report and shipped the tire to firestone, per their request, only to be told 28 days later that they do not have any responsibility since the damage was a result of a "360 degree spin cut through the tread". my insurance told me that if i filed the claim through them that i would be "heavily penalized" since it was obvious that i was not at fault. so, i lost my job, spent all of my savings, got behind on all of my bills and all i have to show for it is a new car that is not drivable! *jb