| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004000669 | Incident Date: Dec, 19 2004 |
| Consumer's City: PORTLAND | Consumer's State: OR |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: ESCAPE | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMYU94145K | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 31 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 28 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We purchased a 2005 ford escape limited from courtesy ford in portland, oregon, on august 29, 2004. the car is getting 11/12 mpg in the city and 17 mpg on the highway. we took it to the dealer the week before christmas and after some testing they were not able to fix this defect. since you advertise 18 mpg/24 mpg and that we based our purchase decision upon that factor, i would like this problem fixed. we either got a lemon or you're guilty of deceptive advertising. either way, it doesn't make me want to purchase another ford or recommend ford to my family and friends. i am looking in to my options, and am contacting you because i would like to find out as quickly as possible what ford does in these instances -- how well do you stand behind your product? you've got a great website and devote space to your "environmental works"... well guess what? 11 mpg is not good for the environment -- a hummer gets better mileage than my car at this point. i hope to hear from you this week. i would like one of three things to happen. 1) fix the car so it gets the advertised mileage; 2)replace the car with one that does get the advertised mileage; or 3) give us a full refund. *jb |
