Consumer Complaint Detail

CHEVROLET / VAN / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004001802 Incident Date: Oct, 19 2004
Consumer's City: CARY Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: VAN Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Steering:rack and pinion
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GNDX06E5VD Date added to File: May, 23 2021
Date Complaint Received: Jan, 12 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 11 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Steering locked on taking a left turn within a parking lot. remembered that chevrolet had serviced a recall on the vehicle in feb 2003. however, they only replaced the lower pinion bearing, but did not replace the steering gear. took it to the chevy dealership immediately. their inspection pointed to a worn steering gear as the cause of the steering lock. this happened within 17,000 miles of their servicing the recall. read about numerous failures under investigation (pe01038) all pointing to the same failure. gm did not service the recall adequately - they have a faulty rack and pinion which is a glaring safety issue. they should be replacing the complete rack and pinion as part of the recall. had to pay for new rack and pinion and labor charges, out of my own pocket. *jb