Consumer Complaint Detail
FORD / EXPLORER SPORT / 1993
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004003251 | Incident Date: Nov, 30 2004 |
| Consumer's City: BOISE | Consumer's State: ID |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT | Model Year: 1993 |
| Vehicle Involved in a Crash: No | Component's Description: Latches/locks/linkages:hatchback/liftgate:lock |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMDU34X9PU | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 18 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a '93 ford explorer. about 4-5 years ago, the lift back door totally separated from the body - the hinges tore out of the metal. i took it to meridian ford in meridian idaho for repair - and they repaired it at no charge, informing me that the door problem was on "recall". i still own the car, and the same problem is developing again; i can tell the door hinges are again beginning to separate from the car body and i try to avoid using that rear door in order to keep it from coming loose and falling off again. i called meridian ford service dept. about repairing it, and they said they would charge me to do the repair and that they only guarantee a repair for 12 months or 12,000 miles. i then called the ford motor company and registered a complaint with their service department and got the same response: "if a repair is made on a recall, it is only guaranteed for 12 months or 12,000 miles. this hardly seems equitable - given the fact that if that door comes loose when someone is following my car - it could cause a major tragedy. there is no specific "incident" date - other than the day i first had the door repaired, and the garage "guaranteed" it. i don't have that date, but i'm sure it would be recorded on my vin number. in the following space for "incident date" i have noted 12-01-04 as the approximate date when i called both the meridian ford garage, and the ford motor company. *nm |