| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004003877 | Incident Date: Dec, 26 2004 |
| Consumer's City: GREENWOOD | Consumer's State: MS |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: MERCURY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:tailgate |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 25 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Crack appeared under rear glass. had reported to have recall addressed concerning lift-gate per recall letter. truck was still under warranty at that time. i was told that ford had not come up with the part to fix that lift-gate issue. this was in september. letter from ford said to go at the end of november; i went but was told to just stop using glass-lift and to open the entire rear door. still under warranty then. december comes, i travel to shreveport for christmas, get there and notice the crack under the lift-glass next to emblem. upon returning home, i went to buddy jones ford (same as other visits/plus bought truck there). i was told then that there was nothing they would do about the crack because my warranty had expired. i believe that if the recall issue had been address when i went there on the two previous visits, the now cracked body part would have been fixed as it needs removing to properly fix the lift-gate. on complaining to ford's customer service about the crack i was told that the $50.00 up front payment to repair the cracked part was generous. the $50.00 co-pay came about after numerous emails, phone calls, and dealer visits to complain.*ak |
