Consumer Complaint Detail

VOLVO / VHD / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004004130 Incident Date: May, 16 2004
Consumer's City: SAN FRANCISCO Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Trucks North America
Model Name: VHD Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1VW27534F Date added to File: May, 23 2021
Date Complaint Received: Jan, 27 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 08 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On may 9th, we purchased a new volvo v 40 station wagon from putnam volvo in burlingame, california. on may 17 2004 this brand new car stalled dead while moving forward in traffic, a week after it was purchased. we called the dealership and they blew us off and said they had never heard of such a problem and that it was probably "bad gas." a few weeks later in july 2004 itt stalled dead again while making a turn at a busy intersection (mileage 3,612). we could have been killed! we took it immediately into the dealership and said it was unsafe to drive. two weeks went by and the putnam volvo dealership where we purchased it said they could not find a problem. the mechanic in service let it slip that they had seen 4 other volvos with this problem. we think this is a very serious, life threatening problem and wonder if someone has to die before this is made public and corrected. we have lost faith in the safety of this car which is the sole reason we purchased a volvo. volvo finally demanded that we pick up the car even though they never could replicate the problem nor would they guarnatee that it was fixed. i have to commute on highway 5 and obviously this kind of problem would be deadly if it stalled dead on me in this situation. in the past we have bought hondas because of their mechanical reliability but the news media has lead us to believe that volvos were the safest car.*ak