Consumer Complaint Detail

FORD / ESCORT / 1999

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004004283 Incident Date: Sep, 18 2004
Consumer's City: WARD Consumer's State: AR
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: ESCORT Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Air bags:frontal
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 3FAKP1139XR Date added to File: May, 23 2021
Date Complaint Received: Jan, 30 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 13 1999
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My then 20 year old daughter was driving our 1999 escort zx2. she stoped at a stop sign, and as she began to accell. the air bags deployed for no reason. she was shaken up, and burned on her face and arms. i reported this to ford motor company, they told me because the vehicle was out of warranty, they would not be responsible and would not even inestigate the concern. they advised me to contact my insurance co. i contacted farmers ins. they said that since there was no accident it was not covered. however they agreed to pay for a portion of the investigation. a report was made by an independant co. they recommended taht the air bag module be removed and sent to a qualified engineer for evaluation. north point ford in n.l.r. ar. removed the part, and farmers sent it to be evaluated. in the mean time my vehicle is damaged and no one will help. i have not heard anything more from farmers, as of 1-31-05. i know that ford has recalled other year model escorts for the same possible concern, but they refuse to help me or even investigate. i had esp to 100,000 miles , i carry full coverage insurance, and this kind of damage and injury is not covered , this does not seem right to me . is there anything more i can do. please advise. *ak