Consumer Complaint Detail

AUDI / A6 / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004004408 Incident Date: Mar, 18 2004
Consumer's City: WELLESLEY HILLS Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: A6 Model Year: 1999
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WAUDA24B2XN Date added to File: May, 23 2021
Date Complaint Received: Feb, 01 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jan, 30 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Two vehicles in front of my car on highway came to a stop; i applied brakes, pressing all the way to the floor of the car, and nothing happened - the car did not slow down and the abs did not engage, despite there being loose sand and salt on the road surface. i rear-ended the vehicles resulting in substantial damage to my car (over $10,000 to repair) and the car i hit (unknown cost covered by my insurance company). my car spent 2 months in the shop having the accident damage repaired. when i picked it up, i tested the brakes and they were very "soft" - i had to press the brake pedal all the way to the floor to get the car to stop, even though i was going no more than 10 mph. the abs did not engage that time either. i returned the car to the dealer to fix the brakes. they kept it all day and told me that nothing needed to be done. however, when i tested the brakes again, in the same spot i had tested them before, the brakes worked well and the abs engaged. on october 31, 2003, the dealership (bernardi audi, 521 worcester road, natick ma; 508-651-9980) serviced the vehicle and supposedly replaced the font and rear brake pads and rotors.*ak