Consumer Complaint Detail

FORD / EXPLORER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004004416 Incident Date: Apr, 03 2004
Consumer's City: OCOEE Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Structure:body:tailgate:hinge and attachments
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU32E0VU Date added to File: May, 23 2021
Date Complaint Received: Feb, 01 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 06 1997
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The rear lift gate door is tearing away from the where it attaches to the lift gate door hinge on the left side (dirvers side). the door has always been a problem to close and was ajar from when i bought the car new. the door ajar light would come on all the time, and of couse the numberous time i took it to the dealer they could never "duplicate the problem". now it is beyond the point of ajustment. the whole liftgate has to be replaced at a cost of approxiametly $1,200. it is a safety hazzard as i have to pull out the fuseto get the lights to go out, in order to drive it at night. the lights won't go off when the door is ajar. when it rains i have to stop to put the fuse back in and drive witht the interior lights on, which is very hard to see. also fumes come in from the exhaust so i can't go for long trips n it. if i didn't like the car so much i would trade it in, but i really love my explorer except for this defect in construction. (it has never been involved in a accident.) i am taking it in to be fixed next week.*ak