Consumer Complaint Detail

MERCURY / SABLE / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004011381 Incident Date: Jun, 04 2004
Consumer's City: OAK FOREST Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM55S1YG Date added to File: May, 23 2021
Date Complaint Received: Mar, 14 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 02 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have a 2000 mercury sable in which a safety recall notice (04s17) was issued. a week before the safety recall was issued for the front springs a rear spring of mine had snapped, causing a deep groove on the inner wall of the rear tire. i had to have both rear springs replaced as well as a brand new tire. i was told by ford in june of 2004 that i would be reimbursed for the parts, labor, and replacement tire. as part of the safety recall instead of replacing the faulty springs they are installing "protective spring shields". this is now march of 2005 and i still have not been able to get the "protective spring shields" installed because of lack of availablity, and ford is now telling me that they will not reimburse me for the rear springs, which are obviously as defective as the front.*ak