| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004011900 | Incident Date: Dec, 20 2004 |
| Consumer's City: SCOTTS VALLEY | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: RX300 | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JT6GF10U0Y0 | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 21 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 27 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2000 toyota suv. and subsequently had the vehicle go into sudden complete irreperable engine failure while driving on a busy road. it had been a "recall", or service bulletin that the item was a "gel" problem (or sludge) with the oil in the make and model of the car. although this was a known problem, lexus of monterey claimed that they'd never seen such a thing and that the vehicle needed $400.00 worth of diagnostics to see what the problem was. on the advice of my usual auto mechanic, i contacted lexus and reported a possible "gel" problem. lexus immediately sent someone out to check the vehicle and pronounced it the manufacturers' problem that had been sent out as a notice to owners of the automobiles. they paid for a new engine, and also advised us that all incedintal would be covered. lexus of monterey peninsula decided that they wanted the $400.00 for the diagnostics, and would not pay any costs for a replacement vehicle, as promised in the notice lexus sent us. lexus of monterey has my vehicle, and i am refusing to pay the diagnostic costs. i am asking for my auto, free of encumberances, and would like costs of retreiving a replacement vehicle to be covered at their expense.*ak |
