Consumer Complaint Detail
MERCEDES BENZ / C320 / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004013689 | Incident Date: Dec, 25 2004 |
| Consumer's City: HARRISON | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: C320 | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WDBRF65J12F | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 27 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 09 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I leased a 2002 mercedes c32 in december of 2002. its a documented fact mercedes has been experiencing a high number of defect complaints with this model car. recently for me was the most serious.. on december 26th 2004, while merging onto a major highway(i95) my car's automatic transmission went into neutral while in the drive position. i had to pull over on the side of the highway put the car into park then back to drive to resolve the problem. i notified mercedes on 12/27, at an appointment i had previously scheduled for other problems. mercedes after holding the car for a week diagnosed it as a transmission control issue. i had to wait four weeks for a replacement to arrive from germany. in january 2005, while waiting for this part to arrive the same incident occurred while merging onto the same highway the car went into neutral. i again found myself on the side of the road resolving the problem.at the end of january my car was finally fixed by mercedes, i received the car on a tuesday. on the following sunday i pulled into a parking spot, put the car into park and turned off the ignition. my car jumped a 10 inch high curb and when i tried to get the ignition it did not respond. i had the car towed to mercedes who diagnosed a broken transmission pin. i drove the car for the next few weeks which the fear of the transmission problem recurring. i eventually stopped driving the car and contacted mercedes. i asked them to consider taking the car back, its has 8 months remaining on a 3 year lease. they in turn took the car for a week drove it for 60 miles then diagnosed the problem has been resolved. in my right mind i cannot drive this vehicle for fear of killing myself and others. mercedes has washed their hands of this situation. *jb |