Consumer Complaint Detail

FORD / WINDSTAR / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004013790 Incident Date: Nov, 19 2004
Consumer's City: STERLING Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Steering
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMDA534X1B Date added to File: May, 23 2021
Date Complaint Received: Mar, 28 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 17 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased this 2001 ford windstar sel 11/18/04 from pohanka chevrolet. on my way to kansas on 11/20/04 the cd/cassette player went out. than i started hearing a noise in the steering. when i returned they eventually replaced the stereo and after numerous times in, they replaced the power steering pump. after that i started hearing a grating sound when coming out of a parking space. pulling out in reverse, or going forward, after turning the wheel to go straight it would make this sound. they could not figure it out so i took it to a ford dealer who said this was normal for a windstar. it doesn't feel normal and i hope they will replace anything it may be damaging. also, after the power steering was "fixed" i started feeling and hearing this whirling sound from the engine. a few times the car almost cut off at a stop light, but i put it in neutral and it continued running. again, they said this is normal for a windstar. i now see why there are no new windstars. i just wanted it noted that this has been addressed a number of times with pohanka and ted britt ford, to not avail. pohanka even offered me a chevrolet malibu, plus more money out of my pocket, as a replacement. i wanted a van, not a car.