| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004016313 | Incident Date: Nov, 01 2004 |
| Consumer's City: ISSUE | Consumer's State: MD |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: SUBURBAN | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:mid/rear assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3GNFK16Z14G | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 16 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 30 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In my chevrolet suburban vin [xxx] the middle row seat on the passenger side which slides forward to allow access to the third row seat has a poorly designed latch that has come loose on several occasions while the vehicle is braking and doesn't sporadically does not latch. my wife and i have had the vehicle serviced on 11/02/2004, 11/26/2004 and 1/21/2005 and can provide service records if desired. the vehicle was also taken in on 02/25/20005,however the seat latched properly at the dealer and no invoice was issued. each service we were informed that the latch has been slighlty bent from persons (our children in this case) accessing the third row seat. we have been told that a pin bends and that the only fix is to periodically bend the pin back. this we find to be unacceptable as one is never sure when the pin is bent "enough" to allow the seat to come unlatched and thus roll forward when the car brakes. the seat rolled forward on several occasions while occupied by both children and my wifes grandmother. as one cannot depend on the seat to stay latched we no longer feel the seat is safe to use (uncontolled roll forward during an accident could be very hazardous) and no longer allow anyone to sit in that location. we have been told by the ken dixon chevrolt (dealer that has serviced the vehicle) that "latch design is the problem,latch bends if contact is made with it" (quote from srevice history in dealers computer). we are currently persuing the maryland lemon law, however would prefer to have the situation fixed. we are getting the run around from gm and were infomed by gm that this particular seat design has been discontinued.*ak *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
