Consumer Complaint Detail

PONTIAC / GRAND PRIX / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004020416 Incident Date: Apr, 14 2004
Consumer's City: MIDDLEBURG Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: GRAND PRIX Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Steering:rack and pinion
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G2WP52K0XF Date added to File: May, 23 2021
Date Complaint Received: May, 17 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 20 2002
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Steering in my 1999 grand prix gt failed in that it is extremely difficult to turn to the left (such as with no power steering) and appears to turn normally or power assisted to the right. this problem appeared suddenely and has not changed since it first appeared. a talk with a local pontiac service manager says the problem symptoms are exactly the same as in the 1998 grand prix which were recalled for bearing failure in the rack and pinion. pontiac customer service states that no recall is in effect at this time for my vehicle and seemed more concerned that we had unofficially talked to a service advisor about the problem rather than having an official service visit to repair/diagnois the problem. they advised to take the care to a dealer as soon as possible to have the problem documented but stated that there would be a charge for the diagnosis. the repair has not been completed as yet and the car remains "off the road" in hopes that something can be worked out with pontiac.