| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004020559 | Incident Date: Jan, 14 2004 |
| Consumer's City: MIRAMAR | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CONTOUR | Model Year: 1996 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission:gear position indication (prndl) |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FALP6633TK | Date added to File: May, 23 2021 |
| Date Complaint Received: May, 17 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 14 1996 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I hope you can help me. i have a complaint i'd like to register with you about the safety of a car made by ford motor company. the vin (vehicle identification number) is [xxx]. i am the owner of a 1996 ford contour lx and recently i became aware (on my own accord) that ford motor company has the following two safety recalls on my vehicle 1. recall 99s14 - head light switch and wire assembly 2. recall 98s26 - automatic transaxle shift indicator (prndl) bezel. upon acquiring this information i contacted ford motor company's local dealer kingston industrial garage in order to ascertain whether my vehicle qualifies for these recalls. i was subsequently advised by them that while my vehicle qualified for recall 99s14-head lamp switch and wire assembly, however it does qualify for recall 98s26 - automatic transaxle shift indicator (prndl) bezel. this is occurring despite the fact that my vehicle meets one of the requirements as stated in a letter issued to dealers and customers by ford motor company's mr. a. r. kaduk-manager of vehicle service and programs dated october, 1998 which reads "certain 1995-1998 model year contour vehicles equipped with automatic transmission built from september 1, 1994 through january 8, 1998 at the kansas city assembly plant, usa" and it is this statement that makes my vehicle eligible for this recall, and how can they justify honoring one safety recall and not another. as a consequence of their refusal to honor this safety recall i am presently forced to drive an extremely unsafe vehicle due to the fact that i am unable to determine the selection of gears as a result of the defective automatic shift indicator (prndl) bezel which if not addressed with dispatch will sooner or later result in severe damage to myself and others. thank you for your prompt attention to this matter. i look forward to hearing from you soon. *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
